Frequently Asked Questions
At BluWater, our scientists are always working to create the newest, "greenest" water purification system. But they're always around to answer your questions.
1. What/Who is BluWater Technology?
BluWater Technology is a company that furthers the advancement of water science in regards to purification and sanitizing. Our technology is about utilizing the best materials for the best possible outcome. Established in 1991, our professionals set the bar for many of the advancements in spa and pool technology that are still in place today.
2. What is the difference between chlorine and bromine in a hot tub?
Chlorine gasses off, or turns to a vapor, at 97 degrees. The recommended temperature for hot tubs is 102-104 degrees. Bromine does not turn to a vapor until nearly 140 degrees, which is much hotter than your spa temperature should ever reach. Chlorine is rendered much less effective when the pH increases or decreases even a little, which is a common occurrence with hot tubs and swim spas and requires more chlorine to be added or produced.
3. Why are your products & solutions different?
Our experience in the industry is considerably greater than that of anyone else utilizing this type of technology. We pioneered this technology; we know this technology inside and out, and after many improvements and developmental stages, we have perfected it beyond any other company that has recently entered this specialized area of the industry. Our products represent premium craftsmanship. We manufacture and build the systems completely in the USA at our eco-friendly manufacturing site in Denver, Colorado.
4. What can I expect from your products?
We guarantee you will find our products are lasting products built with quality that you can depend on. In addition, our Genesis systems feature:
- The best warranty in the industry
- No harsh odors
- No byproducts produced
- They save electricity
- They conserve water
- Ease of maintenance
- Feature the latest technology
- Less expensive than competitor solutions
- The ‘greenest’ solution of its kind
5. What makes BluWater Technology different?
Here at BluWater Technology, we’re all about great water! It’s not that everyone else isn’t about great water also. It’s just that this is all we do. We have been dedicated to the advancement of water science for over 25 years. We’re all about education, customer service, and most importantly, getting it right.
6. What is coming up next from BluWater?
We can’t give away all our secrets but we’re always looking for new ways to push the envelope and break new ground. Our scientists and engineers are hard at work innovating new tools for recreational spas and pools. Be on the lookout for exciting news from BluWater in late 2015.
7. What if I have questions, is there someone I can call?
Here at BluWater Technology, we have a highly trained and experienced team of BluTech certified customer service professionals ready to answer your questions and help you with whatever you need to make your spa experience the best it can be. Our Live Technical Customer Service staff are all located at our manufacturing facility in Denver, Colorado and are available Monday through Friday during regular business hours. We can help troubleshoot all aspects of spa water. Please feel free to call us anytime and let us know how we can help.
8. What is the difference between the Genesis Device, ISIS, and Blu Fusion?
We pioneered this technology with the original Genesis Device, and still manufacture it today for certain applications. A new, easier to install and more compact helix cell design was created for our electrode, the heart of our systems, in late 2009, and the Genesis II was born. Improvements to it evolved into our Intelligent Spa Integrated Sanitation system (or ISIS), which also introduced other features such as optional Top Side controller displays. In 2015, due to the unforeseen events in the Middle East that led to the ISIS moniker becoming a negative name, the system was rebranded to Genesis BLU FUSION. In the last few years our manufacturing process for all of our systems has greatly benefited from technological and raw resource supply improvements. Simply put: we are building every system we make better than ever before.
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